Terms of Sale
All reptiles purchased are guaranteed to be healthy at the time of sale. Buyers have five days to report any health related issues. Any issues which may arise will be dealt with on a case-by-case basis, but may or may not include a refund, depending on the nature of the problem and when it was brought to our attention. We have no power over how the reptile is cared for or what it is exposed to once it leaves our hands; it is your responsibility as a pet owner to educate yourself on the full needs of your pet!
We encourage you to ask as many questions as possible on the care of your new pet. Although we try to do a thorough job of educating new reptile owners, there is a lot to learn, so feel free at any point in time to contact us.
Sex of the animals are not guaranteed unless otherwise specified. Adult colors of young geckos are not guaranteed because young geckos tend change a lot as they mature, and there is no way to know for certain how they will turn out but we can provide you with an educated guess. We try our hardest to take accurate pictures of our reptiles, both breeders and offspring for sale.
All live reptile shipments go through FedEx Priority Overnight in an insulated shipping box with a heat or cool pack as needed. Buyer is responsible for all shipping charges unless agreed upon otherwise, such as in the case of a trade.
Live arrival is guaranteed on all shipments. Buyer must be present at the time of delivery; failure of this forfeits the Live arrival guarantee. Buyer must notify us of a dead-on-arrival within two hours of anticipated delivery time, otherwise a refund will not be issued.
LIFETIME CARE POLICY
If for whatever reason you can no longer care for a reptile you have purchased from us, we will at any time of the animal’s life, be willing to accept the animal back into our care. There will be no refund issued, however in some cases we may be willing to pay for all or part of the return shipping if necessary. The animal will then be placed in a suitable new home, or will remain with us. It is our promise to every animal we produce that it will forever have a place to return to and be cared for properly.